zimui

记一次粤 B 的电信家宽报障流水账(有点震惊的结局)

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  •   zimui · 1h 20m ago · 238 views
    前几年闲置了个电信宽带,一直没用上,上个月移机到新住址,准备移动电信双栈
    这个月中有空,打开 routero 准备学习源进源出,发现电信只给了 1430mtu ,1 小时的 ipv6 租期,搜了下互联网,心中知道是啥回事了
    遂报障,一开始第一天跟宽带师傅 A 聊天,宽带师傅 A 不懂,说上报了他的上级等回复
    第二天再问了下宽带师傅 A ,宽带师傅 A 说后台观看数据正常,下发正常,我说不对,租期太短,跟他开启聊天流,邻居电信都有 3 天,师傅说当天下午上门换光猫解决,我说不用,这不是换光猫能解决的,是后台限制,遂再根据客户需求上报
    第三天宽带师傅 A 回复,再次确认他们能看到的后台下发是正常的,我说不对,宽带师傅 A 说当天下午上门解决,下午大雨,宽带师傅 A 如期而至,又开始开启聊天流,说他和他们能看到的后台就是正常的,没办法回复客户,只能上门跟客户当面聊天并转其他部门三方通话协调,这里聊了 3 个小时,不乏为什么这么紧张工单,说家宽装维一次少于 21 元,3 个月如果投诉超过 3 次罚 10 倍,我说理解,你就上门,我来聊,期间电话应该换了 2 个部门,一开始的说后台看到的派发是正常的,期间还有第二个宽带师傅 B 上门了解状况参与进来,说光猫到客户终端拓扑结构,说什么先通过交换机路由器会有损耗,我说不可能,一直在聊 mtu ,mtu 多少又能干嘛,最后的重点来了,最后的部门三方通话,问这个 mtu 影响了你什么,我说报文头不够,影响我远程了,部门说远程需要多少,我说至少 1420, 1430 解决不了,移动都有最差的时候都能给 1480 ,现在都能给足 1492 ,后面就说等核实消息挂电话了,还是没进展,宽带师傅 A 和 B 也陆续撤出了。他们撤出没半小时,宽带师傅微信发消息说正在处理,过后再看看状况,我 routeros 一看,1492mtu 也给上了,ipv6 全端口无条件全开,ipv6 租期直接给我整了个 30 天?

    接口 15: 以太网

    地址类型 DAD 状态 有效寿命 首选寿命 地址
    --------- ----------- ---------- ---------- ------------------------
    临时 首选项 2d23h58m55s 23h54m10s 2409:8a55:xxxx
    公用 首选项 2d23h58m55s 1d23h58m55s 2409:8a55:xxxx

    公用 首选项 29d23h7m18s 6d23h7m18s 240e:3bb:xxxx
    临时 首选项 6d23h9m39s 23h4m52s 240e:3bb:xxxx



    C:\Users\ping www.baidu.com -f -l 1464

    正在 Ping www.a.shifen.com [183.2.172.177] 具有 1464 字节的数据:
    来自 183.2.172.177 的回复: 字节=1464 时间=14ms TTL=51
    来自 183.2.172.177 的回复: 字节=1464 时间=14ms TTL=51
    来自 183.2.172.177 的回复: 字节=1464 时间=13ms TTL=51
    来自 183.2.172.177 的回复: 字节=1464 时间=13ms TTL=51

    183.2.172.177 的 Ping 统计信息:
    数据包: 已发送 = 4 ,已接收 = 4 ,丢失 = 0 (0% 丢失),
    往返行程的估计时间(以毫秒为单位):
    最短 = 13ms ,最长 = 14ms ,平均 = 13ms




    nmap -6 -Pn -p 443,2053,2083,2087,2096,8443 240e:xxxx
    Starting Nmap 7.95 ( https://nmap.org ) at 2026-08-xxx
    Nmap scan report for 240e:xxxx
    Host is up (0.0053s latency).

    PORT STATE SERVICE
    21/tcp closed ftp
    22/tcp open ssh
    23/tcp closed telnet
    25/tcp closed smtp
    53/tcp closed domain
    110/tcp closed pop3
    135/tcp closed msrpc
    137/tcp closed netbios-ns
    138/tcp closed netbios-dgm
    139/tcp closed netbios-ssn
    143/tcp closed imap
    445/tcp closed microsoft-ds
    463/tcp closed alpes
    465/tcp closed smtps
    995/tcp closed pop3s
    1433/tcp closed ms-sql-s
    3306/tcp closed mysql
    3389/tcp closed ms-wbt-server
    5432/tcp closed postgresql
    8000/tcp closed http-alt

    Nmap done: 1 IP address (1 host up) scanned in 0.14 seconds
    Starting Nmap 7.95 ( https://nmap.org ) at 2026-08-xxx
    Nmap scan report for 240e:xxxx
    Host is up (0.0059s latency).

    PORT STATE SERVICE
    80/tcp closed http
    2052/tcp closed clearvisn
    2082/tcp closed infowave
    2086/tcp closed gnunet
    2095/tcp closed nbx-ser
    8080/tcp closed http-proxy
    8880/tcp closed cddbp-alt

    Nmap done: 1 IP address (1 host up) scanned in 0.10 seconds
    Starting Nmap 7.95 ( https://nmap.org ) at 2026-08-xxx
    Nmap scan report for 240e:xxxx
    Host is up (0.0052s latency).

    PORT STATE SERVICE
    443/tcp closed https
    2053/tcp closed knetd
    2083/tcp closed radsec
    2087/tcp closed eli
    2096/tcp closed nbx-dir
    8443/tcp closed https-alt

    Nmap done: 1 IP address (1 host up) scanned in 0.13 seconds
    3 replies    2026-08-17 19:21:37 +08:00
    369908633
        1
    369908633  
       32 mins ago via Android
    你是怎么投诉处理的?现在我也是这种情况
    sskycn
        2
    sskycn  
       18 mins ago
    我现在都用 1280 了,只有用 1280 的时候网络才稳。
    369908633
        3
    369908633  
       5 mins ago via Android
    @sskycn 1280 那你光猫设置多少?➕8 还是 28 ?
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